Idea delivers innovative services that help organizations get more performance and productivity. Through a deep expertise in IT consulting and a continued focus on our customer needs, Idea assists customers worldwide in meeting higher expectations.
Idea’s warranty claims solution delivered a better process along with reduced costs
Our client, one of the largest auto manufacturers in the world, needed to enhance their warranty administration process in order to reduce administrative waste, ensure the integrity of claims and dramatically improve customer satisfaction levels. The client made this initiative a top priority, and expected immediate results.
Download now (PDF, 209 KB)
Idea delivers a comprehensive after-hours support desk solution to a large college in the Northeast
As one of the largest colleges in the Northeast, this client serves more than 30,000 students through more than 100 degree and certificate programs. The large student population and extensive faculty rely on campus facilities and services around the clock. To meet the needs of the campus population, the client recognized the need to enhance the capabilities of their service desk. Furthermore, with a commitment to providing affordable education, the client needed the most cost- effective solution available.
Download now (PDF, 184 KB)
Idea helped a large pharmaceutical company optimize its service desk
In 2010, Idea bid on and was awarded a three-year contract to provide technical support to the client’s 2,000 plus employees across the United States. Idea was selected selected through a competitive bid process that included a well known pharmaceutical industry support vendor. The client chose Idea because of our proven experience, expansive capabilities and cost-effective solution.
Download now (PDF, 209 KB)
Miami Cuts Costs by More Than 50 Percent, Maintains Performance, with Move to Windows
The mainframe-based emergency fire and medical dispatch system in Miami was increasingly difficult and costly to maintain, and to expand with new capabilities. So the city migrated its existing software to Windows Server® and the Microsoft® .NET Framework. Now, the city dispatches emergency services without loss of speed or performance, while it saves U.S. $350,000 a year—more than 50 percent of previous costs—on maintenance.
City of Houston revolutionizes pavement condition data collection with new automated, mobile vehicle and software solution
The City of Houston Public Works Department has taken a big step forward in its asset condition data collection program by investing in an automated solution delivered by Idea. The solution includes a van, lasers, a 360-degree immersive video camera, data storage, GPS, automatic crack detection, pavement scoring algorithms, and a web-based viewer to analyze, share, and report on the data collected. Previously, the City used manual and windshield surveys to collect subjective information and stored that data on unwieldy Excel spreadsheets. Idea’s new solution has been in production for a year and has resulted in a good return on investment for the City, which can now collect data objectively and at a much faster rate. They do not have to hire outside vendors to drive their streets.
Technology Platform Solutions for Back Office Operations
The client provided various back office operations services to small banks through its Business Services model. Bank market outsourcing clients demanded that these services truly provide value in terms of service quality, managing costs and enhanced end customer offerings. The client also wanted to comply with banking regulatory guidance, which recommended that all outsourcing contracts should include performance benchmarks that define minimum service-level requirements. A program was created that provided meaningful performance benchmarks, minimum service requirements and the appropriate tools and information to monitor and manage business results.
Developing a Sales and Marketing System for a Global Investment Banking Services Provider
Our client's private banking division only worked with what they deemed "major customers." Thus, there was a need to generate a prospect base of such individuals and business houses. The division also felt a need to manage the relationships between customers and their contacts in a tree format. Other important needs involved managing marketing events, analyzing customers and providing security to the complete system. We developed various modules to serve up the requirements of the sales and marketing departments. The system had a prospect database maintenance module, event management module and information on balance of accounts.