our solutions

Whether it's onsite at your facility or at one of our Global Solutions Centers, Idea can provide follow the-sun delivery to meet the needs of small business or large enterprises —anywhere, anytime, in any language. We can provide support for all your server, database, network and mobile needs in the way that works best for you and your business. For your Microsoft Windows needs, our systems management solutions give you invaluable insight into your Windows computing resources. Our detailed hardware, software and usage reports give you the data you need to analyze and streamline your infrastructure operations.

This is all about balance. Having the right number of resources with the right level of skills and experience is the key to effective desktop support. Idea helps you find the best blend of on-site, full-time resources and part-time, on-demand resources to meet both ad-hoc, single user events and organization-wide initiatives.

RMM will keep your day-to-day server and network infrastructures performing at a high level, while your server and network administrators focus on new initiatives where their knowledge of your core business is critical. Using our tools, we monitor your servers and infrastructure 24/7, respond to alerts, apply patches and maintain performance levels. We're experts on all major server architectures including Microsoft Windows, SharePoint, Exchange and Active Directory, Unix, Linux, AIX, VMWare and Citrix. For your network, we provide support for the most common network topologies with a focus on Cisco and VoIP.

Server and storage consolidation have become common targets to reduce duplication and wasted resources. Using our server and desktop virtualization services, we can help you define, implement and maintain your virtualization strategy, leverage the full potential of high-performance systems and avoid underutilization of valuable server and storage resources. We're experts in VMware, Citrix XenServer and Microsoft Hyper-V, as well as a number of storage technologies.

Idea provides tailored solutions designed to build and maintain strong relationships with your customers. Our customer support solutions include a full range of solutions including Product Support, Outbound Calling, Warranty Claims Support, Recall Support, Order Status, Account Management, Scheduling and Clinical Studies Support.

For well over two decades, Idea has delivered global, multilingual service desk support to some of the largest, most-recognized global brands. Idea delivers flexible, customized service desk support by combining industry-leading service management tools, ITIL compliant processes and state-of-the-art, multi-channel contact center technologies.

Idea leverages our extensive contact center operations experience and highly effective recruiting approach to deliver collaborative Business Process Outsourcing (BPO) solutions. We believe that you should not pay a premium for your own business knowledge. Idea's collaborative approach combines your business knowledge with our staffing and contact center operations experience to deliver a customized, flexible and scalable BPO solution.

Every brick used in building a brand is key. No matter how large or small, we understand that everything we create plays an important role in the overall story of how our clients communicate with their audiences—and more importantly, how their audiences relate back to them. In our ability to turn inventive marketing ideas into captivating and comprehensive solutions, we are able to continually distinguish our clients, reinforce and evolve their brands and give them competitive advantage.

Knowing what to say and how to say it starts with knowing your audience. The detail of our execution is only as good as the detail of our planning and target definition. From overarching trending to individual persona development, we believe comprehensive market research and intelligence is core to any successful strategic planning. Then, once a roadmap has been defined, continually test and monitor to adjust, evolve and adapt to ensure measured success.

Finding a voice in a crowded marketplace is becoming increasingly difficult—no matter what your product or service. That’s why creating a succinct, distinct and resonating message is fundamental to the success of how well you communicate with your audience. From product launches to promotional campaigns to continued marketing efforts and engagements, our team is well-versed on helping finding the brands we serve a unique, results-driven voice.

As with anything, content is king. From origination to organization to implementation, it’s critical that your content and search strategies work seamlessly to optimize your online presence. Our team of writers and search engine strategists evaluate content, site layout and structure and develop plans to enhance natural search results as well as drive traffic and interest through paid placements.

The art of conversation is alive and well. As social media becomes a keystone in daily interaction and information gathering, the need for open dialogue and communication between brands and consumers becomes more necessary. Using components of social media as a platform for enriching brand development, we are able to create authentic engagements between our clients and their customers. And once those connections have been made, we measure the reach and monitor the messaging to ensure consistency and desired results.

Go where they are. Mobile advances are continually evolving to give brands better access to consumers—no matter where they are. Our mobile teams don’t just simply strategize for what can be done today but what needs to be done tomorrow. And that requires staying at the forefront of mobile technology. By doing this, we are able to offer our clients both unique mobile experiences that engage audiences as well as implement seamless integration of mobile into overarching brand positioning and campaigns.

We are storytellers. From concept to creation, we know the importance of weaving business objectives into engaging storylines that compel audiences to interact with brands. And with the growing importance and demand for video in the digital space, our ability to deliver full video production, post-production and motion design services in-house has proven to be invaluable to our clients—not to mention award-winning to our agency.