Every day, Idea helps businesses around the globe function at peak efficiency with a focus on innovation and customer service. As a result, our customers experience minimal downtime, positive feedback and a great return on investment.
Each world-class service desk solution is completely customized to the unique environment, footprint and goals of our customers. However, all solutions are built on proven, effective and internationally recognized standards including ITIL, HDI and ISO 20000.
We support a wide variety of technologies, including:
- All major operating systems
- Desktops, laptops and mobile devices
- Microsoft Office
- Microsoft Outlook and Lotus Notes
- Multilingual support services
- Packaged/COTS software and applications
- Proprietary applications including mainframe, mid-range and web-based
In addition to complete service desk solutions, we also offer comprehensive service desk assessments to help you advance your current model. Assessments include benchmarking against Idea and industry best practices and offer practical suggestions for improving customer service, generating efficiencies and streamlining operations.