It’s all about balance. Having the right number of resources with the right level of skills and experience is the key to effective desktop support. Idea helps you find the best blend of on-site, full-time resources and part-time, on-demand resources to meet both ad hoc, single user events and organization-wide initiatives.
We can provide support for all your needs including large campus facilities, remote sites that can't justify full-time desktop resources and your mobile employees who need support at their homes and on the road. Because we have resources everywhere, we can typically provide on-demand support immediately without having to incur travel costs. We offer fixed rates, 4-hour response, same business day, next business day and pre-scheduled options to get you the support you need, when you need it, at a compelling value.
To help you standardize your desktop infrastructure and keep it working at optimum levels with the level of ROI you require, Idea provides a managed desktop solution based on Microsoft's Active Directory infrastructure, Windows Vista/XP and Office 2007.
By utilizing Idea's managed desktop solution, you reduce help desk calls, reduce time to resolution for desktop issues and increase employee productivity. The result is improved processes and cost savings for your organization. Utilizing a centralized approach to managing the desktop, users can access their environment from anywhere at any time. Through organizationally enforced security standards, the managed desktop is created to be resistant to malware and spyware; your data is protected and a more stable infrastructure exists.