In this tough business climate, companies are demanding more IT productivity, even when resources may be thinner. Down time, and the frustration it causes, is something businesses can’t afford. And neither can you.
There’s a cost-effective solution for your IT support team – remote monitoring and maintenance (RMM) from Idea.
RMM will keep your day-to-day server and network infrastructures performing at a high level, while your server and network administrators focus on new initiatives where their knowledge of your core business is critical. Using our tools, we monitor your servers and infrastructure 24/7, respond to alerts, apply patches and maintain performance levels. We're experts on all major server architectures, including Microsoft Windows, SharePoint, Exchange and Active Directory, Unix, Linux, AIX, VMware and Citrix. For your network, we provide support for the most common network topologies with a focus on Cisco and VoIP.
What is RMM?
Designed for IT support teams of 1-4 employees (50 servers or less), RMM assures fast recovery of critical incidents, delivers proactive detection of events and increases performance of your IT environment.
How does it work?
Using advanced tools, Idea can monitor the availability and performance of your IT environment, including network devices, servers and applications to ensure your users have access to the systems they need to be productive.
In addition to having access to our leading technology, you can also connect with our team of outstanding technical support specialists who will help you resolve incidents, manage problems and improve performance so your internet teams can focus on business priorities.
What value do you get?
- Peace of mind. We monitor your IT infrastructure on a 24/7 basis and provide proactive reporting.
- One point of contact. We make it easy for you to get what you need.
- Reduced downtime and lower labor and infrastructure costs.
- Scalable and adaptive business solutions – we are as flexible as you want us to be so we can deliver the ROI you need.