careers

Essential Functions

• Reviews Corporate Accounts/Partnership customer setup data (i.e., bill-to’s, contacts, invoice setup and pricing) to ensure conformance with contracts terms/conditions and customer relationships/ownership hierarchies.
• Interact with key stakeholders in identifying business needs, building relationships and selling the features and benefits of early procurement involvement.
• Develop detailed sourcing and category plans to maximize effectiveness and efficiency.
• Manage preparation, implementation and execution of procurement processes.
• Implement procurement processes to ensure efficiency, cost savings and best practices.
• Work with finance team throughout the procurement cycle to assist with forecasting and budgeting.
• Assist Vendor Manager in vendor selection, management and performance.
• Perform sourcing, liaising and negotiating with new and existing suppliers to improve business.
• Re-negotiate contracts with suppliers to produce better savings and further value for spend.
• Create documentations necessary for the acquisition of materials and services.
• Provide outstanding customer service and ensure customer satisfaction.
• Review supplies, works and services to ensure compliance with company procedures and best procurement practice.
• Maintain positive working relationships with strategic suppliers to assure cost, quality, and delivery targets are met.
• Analyze market and delivery trends so as to develop procurement technologies and processes that support those trends.

This list of "Essential Functions" is not intended to be limiting. The Company reserves the right to revise this job description as needed to comply with actual job requirements.

Education/Experience

• Considerable knowledge of purchasing methods and procedures and of the techniques of specification writing.
• Considerable knowledge of a variety of office, technical, and maintenance supplies and materials, the best sources, and appropriate prices for the procurement of such goods.
• Considerable knowledge of methods of analyzing supplies and materials.
• Some knowledge of the application of bookkeeping principles and methods of the keeping of procurement records.
• Ability to supervise the work of others in the performance of routine purchasing office duties.
• Ability to establish and maintain effective working relationships with internal management/staff and vendors.
• Knowledge of basic computer operation.

IDEA RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

If you are qualified and interested, please apply today!

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Essential Functions

• Check all bills to be paid for accuracy
• Match bills to purchase orders if applicable
• Enter new vendors upon proper approval
• Ensure proper approval is submitted
• Ensure timesheets support any Sub Contractor 1099 payable
• Code bills with general ledger account codes and schedules payment approval
• Input all bills into computer
• Print and mail all checks
• Process EFT Files
• Respond to any vendor inquiries in a timely manner
• Maintain paid bill files
• Prepare annual 1099 reporting
• Handle multiple tasks
• Perform other related duties as assigned

This list of "Essential Functions" is not intended to be limiting. The Company reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

• High School Diploma or equivalent. College a Plus.
• Excellent written and verbal communication skills.
• Excellent customer relations skills
• 10-key by touch
• Experience – 2 years of job experience in high volume Accounts Payable
• Computer experience – Costpoint Deltek a plus, Microsoft Office a must (excel, word, outlook)

If you are qualified and interested, please apply today!

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Essential Functions

• Adhere to Client Services Department Service Level Agreements and Standard Operating Policies and Procedures or communicate in advance to Supervisor, or Director.
• Respond to and resolve client and/or branch inquires in a timely manner.
• Review Client Statement of Works in a timely manner for accurate project set up.
• Review timesheets and make appropriate adjustments from field personnel to support a timely transmission to Payroll
• Review maintenance projects for accurate revenue recognition and balance sheet presentation
• Communicate all rebates and discount accruals needed as determined from Statement of Work and Project Request Form.
• Review Project Request Forms for accuracy and completeness.
• Coordinate with field personnel as to any questions related to submitted Project Request Form.
• Coordinate with 3rd Party Payroll Provider to rectify payroll issues and initiate payroll adjustments related to timesheet adjustments.
• Notify Cash Application department of any special circumstances surrounding invoicing and subsequent payment information to ensure accurate and timely resolution to clients’ outstanding receivables.
• Assist Cash Application with proper posting of client payments by responding to all inquires made.
• Validate that the timesheet/invoice back-up documentation is completed and has been properly authorized per our agreement with client.
• Ensure client invoices are accurate before submitting.
• Submit invoices to the client per the client’s requirements (3rd Party Tool) and within the client’s billing deadline.
• Review and rollforward Unbilled Accounts Receivable for determination as to the timing of client invoicing.
• Identify billing issues, research billing issues, prepare Cash Application Correction forms, and correct invoices in the system.
• Perform Account Receivable research and proper paperwork to clear items from the aging.
• Notify accounting immediately of any potential invoice write-offs so that they can book an accrual in the proper period.
• Prepare a variety of reports at the request of client and/or branch.

This list of "Essential Functions" is not intended to be limiting. The Company reserves the right to revise this job description as needed to comply with actual job requirements.

Additional Functions

• Special projects at the request of management.

Education

• High school diploma or equivalent required

Skills

• Accuracy and close attention to detail
• Ability to prioritize assignments and handle multiple tasks with established deadlines in a fast-paced, time critical environment
• Analytical and problem solving abilities
• Excellent follow-up and follow through abilities
• Professional written and verbal skills
• Excellent Interpersonal skills
• Microsoft Office (Outlook, excel, word)

Experience

• Minimum 3+ years experience in billing, collections, cash application, and AR Research or other relevant experience Project billing experience preferred

If you are qualified and interested, please apply today!

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Essential Functions

• Implements operations strategies for process improvement, improvement of company productivity and cost reductions in service delivery.
• Establish Operations department processes and procedures for Idea
• Manages the roll out of new field processes and tools to support those new processes.
• Writes and disseminates field operations policies and procedure documents and process flows via the intranet and any other necessary media. Ensures consistency in service and adherence to company polices, procedures and standards.
• Provides consultation to corporate departments as they develop and implement policy and procedures and new products that impact field operations
• Responds to and supports field colleagues by answering questions and assisting them to meet goals and requirements.
• Responsible for attracting, developing, managing an operations team to support Idea’s operational needs
• Works in collaboration with the other departments to identify synergies and process improvement needs.
• Coordinates and manages the Company’s real estate needs on a national basis.
• Works with local brokers on identifying leased space alternatives and negotiates leases, subleases, assignments, termination documents, estoppel and SNDA documents and listing agreements.
• Perform financial analysis on lease alternatives.
• Negotiate and coordinate lease/buy decisions on major corporate purchases.
• Negotiate national contracts on equipment, supplies and other items.
• Monitor adherence to standards, policies and procedures.
• Develop and implement inventory control systems related to company property, computer equipment, etc.

This list of "Essential Functions" is not intended to be limiting. The Company reserves the right to revise this job description as needed to comply with actual job requirements.

Secondary Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in business related field strongly preferred
• 3-5 years of operations management experience required, supervising staff experience preferred

Skills

• Effective written and oral communication skills required
• Must be highly organized, self-motivated and multi-task oriented with an ability to successfully meet strict deadlines
• Strong Knowledge and Proficiency of Microsoft Applications (Outlook, Word, Excel, and PowerPoint).

IDEA RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

If you are qualified and interested, please apply today!

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Essential Functions

• Revise, initiate, and control accounting systems in a project based environment.
• Prepare necessary journal entries in support of the monthly close process.
• Analyze costs of labor, equipment, and overhead to ensure accurate posting for project profitability.
• Review coding of Accounts Payable invoices in support of project profitability
• Compile, verify, analyze and prepare financial reports that reflect income, expenditures, accounts payable, tax liabilities, payroll, and profit.
• Prepare service line and consolidated financial statements with supportive detail distributed on a monthly basis
• Work directly with Director of Finance and SVPs on controls to ensure accurate and timely submission and reporting of financial stability of company
• Participate in the review of Team Processes and Controls to ensure their integrity.
• Develop relationship with field personnel to ensure team environment.
• Assist with Special Projects – on an "as needed basis."

This list of "Essential Functions" is not intended to be limiting. The Company reserves the right to revise this job description as needed to comply with actual job requirements.

Performance Standards

• Must be highly organized. Self-motivated, multi-task oriented.
• Must have a firm understanding of Generally Accepted Accounting Principals (GAAP)
• Must be able to perform under strict deadlines

Machines/Equipment/Tools Used

• Telephone, Copier, Computer, Fax Machine

Education

• Formal Education: 4-year Accounting/Finance or related business degree from an accredited college

Skills

• Excellent Written and Verbal Communication Skills.
• Excellent Interpersonal Relation Skills.
• Computer Literate.
• Ability to work in a fast paced Environment.
• Must be Flexible.
• Costpoint Deltek Knowledge would be a plus

Experience

• 3-5 years of full-charge accounting experience.

Knowledge

• Understanding of General Ledger, Accounts Payable, Accounts Receivable, and Payroll.

If you are qualified and interested, please apply today!

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Requirements

• Bachelor’s degree in a technical major or equivalent experience.
• Significant experience managing high visibility global projects.
• Significant proposal development experience.
• Experience presenting to large audiences – workshop, tradeshow, etc.
• Experience working within a matrix-based organization.
• Experience managing IT service desk, customer care or business process outsourcing projects.
• 5+ years experience managing projects in a global environment.
• ITIL certification is preferred.
• Ability to travel across the U.S. and, occasionally, internationally – a passport is required.
• Ability to participate in and lead conference calls and presentations that occur outside of normal working hours.
• Proven solution design and project management skills.
• Hands-on experience with workforce management methods and tools.
• Strong knowledge of ITSM and CRM toolsets (HP Service Center, Remedy, Service-Now, RightNow, Siebel, etc.).
• Strong knowledge of ACD/IVR technologies (VOIP or cloud-based platforms preferred).
• Experience in knowledge management, training and quality assurance best practices.
• Strong written and verbal communication skills.
• Ability to effectively manage multiple tasks and work streams

Responsibilities

• Continually research and share best practices and methods across workforce management, recruitment, training and performance management in the contact center environment.
• Support our managers and delivery executives in developing solutions to client business challenges.
• Analyze client and prospect operations for improvement opportunities.
• Promote Idea as a "thought leader" within the technology sector by writing white papers, speaking at technology forums or participating in industry organizations.
• Vet opportunities for quality, risk and probability.
• Develop proposals and proposal content, including resource models and cost models consistent with Idea’s practices and standards.
• Deliver client presentations and conduct on-site visits.
• Provide transition support by overseeing solution from proposal to steady-state.
• Increase Idea revenue by expanding relationships with existing clients and pursuing new sales channels.
• Contribute to best practice development.
• Act as a coach for existing sales personnel within Idea and our affiliated companies.

If you are qualified and interested, please apply today!

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Requirements

• Bachelor's degree in a design-related discipline, such as interaction, information or interface design; human-computer interaction; design planning; graphic design; communications, etc.
• 10+ years of industry experience with at least seven years of digital agency experience strongly preferred.
• Solid verbal and written communication skills, with experience presenting to all levels of clients and co-workers.
• Candidates must be well-versed in user-centered design methods and techniques.
• Must possess a deep understanding in related creative tracks including design, interactive development, copywriting and content strategy.
• Proficient-to-expert acumen in InDesign, Illustrator, Photoshop, Visio, Microsoft Office.
• Excellent analytical and process-oriented skills.
• Excellent writing skills.
• Ability to handle multiple projects in a fast-paced environment.
• Strong portfolio.
• Acknowledged thought-leader.
• Demonstrated ability to develop strong relationships with high-level clients.
• Solid understanding and appreciation for the distinction between creative expression and business objectives.
• Expert at developing large-scale websites, microsites, interactive advertising, e-commerce, and online brand management and integration, with demonstrated results.
• Frequent travel required.

Responsibilities

• Manages and leads Creative Directors to improve their work and develop continuous thought leadership for their teams and clients.
• Develops and implements a process for deliverables review that assures maximum collaboration and creative excellence.
• Maintains accountability for all creative briefs to assure correct level of project aspiration and to assure each brief meets our standards.
• Work with Creative Directors to stage meetings and events to promote a robust and exciting exchange of ideas and opinions about the industry and our agency's environment and products.
• Represents Idea as a thought leader within the industry.
• Shares responsibility for new business efforts, collaborates with Business Development, and Creative Directors in crafting pitches for new business or to grow existing client relationships.
• Fosters an environment of multidisciplinary collaboration and creative problem-solving. Ensuring our internal processes, training and knowledge sharing reinforce this perspective.
• Understands, embraces and exemplifies Idea’s mission and values.
• Actively engages in increasing our industry profile.
• Drives, oversees, and provides thought leadership in the assessment of existing sites/properties for usefulness, usability, visual design, content and branding.
• Leads participatory design/user testing activities, as well as behavioral in-context and ethnographic research events across accounts.
• Leads participatory requirements gathering activities, including the analysis and synthesis of requirements definition; present feature lists and requirements documents to senior clients.
• Oversees the development of user scenarios and ensure that they are derived appropriately from behavioral segments/user profiles; ensure that scenarios respond to key user needs and illustrate key business opportunities.
• Drives the development of frameworks that describe key aspects of a proposed experience and how it reconciles business and user needs; execute top-level deliverables based on user-centered design techniques.
• Leads the creation of visually compelling representations of the solution's high-level interaction, navigation and organization design (i.e., concept models).
• Estimates, plans and leads all creative work across all sub-domains, including visual design, information architecture, content strategy, and interactive development, in the development of a quality solution for small-to-medium size projects.

If you are qualified and interested, please apply today!

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As a Client Solutions Executive, you will be responsible for building a portfolio of clients across our service offerings. These clients will rely on you for customized solutions that can turn their technical challenges into business opportunities.

Requirements

• A bachelors degree
• 1 – 3 years of experience within the IT solutions field or an equivalent combination of education and experience
• Detailed knowledge of Information Technology industry preferred
• Demonstrated success in developing and maintaining accounts through building strong client and employee relationships
• Strong verbal and written communication skills
• Strong presentation skills
• Strong sense of urgency

Responsibilities

• Identifying, qualifying and closing new business opportunities with clients.
• Defining and researching target organizations and establishing sales contacts through various sources.
• Developing sales strategies for individual new clients including proposal approach and format, relevant project profiles and references and competitive advantages
• Executing approved sales strategies with new clients including documentation of issues and opportunities, communication of solutions and services and identification of business units to target.
• Overseeing communication between Idea representatives and prospective clients during the sales process, including scheduling and leading client meetings, negotiating next steps, providing status reports, gathering information and responding to inquiries.
• Managing the internal contract process and debriefing all parties on status from proposal development, review and presentation to negotiation of statements of work and final contract execution.
• Supporting marketing initiatives and assisting in defining programs to promote Idea solutions and branding including participation in relevant professional organizations.
• Documenting and providing timely and relevant business development pipeline information via Salesforce.com.
• Developing and maintaining business development and sales records including files, client listings, business pipeline tools, best practice documentation, and budgets.

If you are qualified and interested, please apply today!

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